Deloitte Hiring Fresher For App Support – Analyst | Hyderabad

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Deloitte Drive : Deloitte Hiring Fresher For App Support – Analyst Role for any degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

Job Title : App Support – Analyst
Job Type : Full Time
Location : Hyderabad
Experience : Fresher – 2 Year

Deloitte Hiring

About Deloitte:

Deloitte is one of the world’s largest professional services firms, providing a wide range of services including audit, consulting, tax, and advisory. With a global presence in over 150 countries, Deloitte is known for delivering innovative solutions to businesses, helping clients tackle complex challenges, and fostering long-term success.

Job Description :

This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.

Roles & Responsibility:

  • Customer Handling:
    • Provide high-quality customer support through calls, chats, and emails with proper etiquette.
    • Ensure a positive client experience, prioritizing customer satisfaction and clear communication.
  • Incident & Ticket Management:
    • Handle end-to-end ticket management, ensuring that service requests and incidents are logged and resolved efficiently.
    • Troubleshoot and resolve technical issues on applications like MS Office and custom-built applications (e.g., ASP.NET, C#, Active Directory, DPASS).
  • Performance Metrics:
    • Meet key performance metrics such as C-SAT, AHT, FCR, and schedule adherence.
    • Ensure zero RED light calls and deliver client value by prioritizing issues and providing VIP support.
  • Account Provisioning:
    • Provision user accounts for external (non-Deloitte) clients, ensuring timely and accurate setup.
  • Collaboration:
    • Assist in organizing, planning, and implementing Tax Transformation Support strategies.
    • Report and record defects in applications to ensure high service standards.

Education and Skills:

  • Education: Bachelor’s degree in Computer Science, IT, or related field.
  • Experience: 0-2 years in customer service or technical support.
  • Technical: Knowledge of MS Office, ServiceNow, Azure preferred.
  • Soft Skills: Excellent communication (spoken & written) and problem-solving abilities.

How To Apply Zoho Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

Official join In WhatsApp Group: Click Link

Official join In Telegram Group: Click Link