Deloitte Drive : Deloitte Hiring Fresher For App Support – Analyst Role for any degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
Job Title : App Support – Analyst
Job Type : Full Time
Location : Hyderabad
Experience : Fresher – 2 Year
About Deloitte:
Deloitte is one of the world’s largest professional services firms, providing a wide range of services including audit, consulting, tax, and advisory. With a global presence in over 150 countries, Deloitte is known for delivering innovative solutions to businesses, helping clients tackle complex challenges, and fostering long-term success.
Job Description :
This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.
Roles & Responsibility:
- Customer Handling:
- Provide high-quality customer support through calls, chats, and emails with proper etiquette.
- Ensure a positive client experience, prioritizing customer satisfaction and clear communication.
- Incident & Ticket Management:
- Handle end-to-end ticket management, ensuring that service requests and incidents are logged and resolved efficiently.
- Troubleshoot and resolve technical issues on applications like MS Office and custom-built applications (e.g., ASP.NET, C#, Active Directory, DPASS).
- Performance Metrics:
- Meet key performance metrics such as C-SAT, AHT, FCR, and schedule adherence.
- Ensure zero RED light calls and deliver client value by prioritizing issues and providing VIP support.
- Account Provisioning:
- Provision user accounts for external (non-Deloitte) clients, ensuring timely and accurate setup.
- Collaboration:
- Assist in organizing, planning, and implementing Tax Transformation Support strategies.
- Report and record defects in applications to ensure high service standards.
Education and Skills:
- Education: Bachelor’s degree in Computer Science, IT, or related field.
- Experience: 0-2 years in customer service or technical support.
- Technical: Knowledge of MS Office, ServiceNow, Azure preferred.
- Soft Skills: Excellent communication (spoken & written) and problem-solving abilities.
How To Apply Zoho Drive ??
All interested and eligible candidates can apply before expire in the following link.
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