Citi Drive : Citi hiring fresher for Customer Service Associate Role for Bachelor’s degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
Job Title: Customer Service Associate
Job Type: Full Time
Work Location: Mumbai
Experience: Fresher – 2 Years
About Citi :
Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world’s toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
Job Description:
The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Role and Responsibilities:
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Education and Skills :
- Bachelor’s degree/University degree or equivalent experience
- 0-2 years of relevant experience
- Experience in customer service preferred
- Computer proficiency
- Consistently demonstrate clear and concise written and verbal communication
How To Apply Citi Drive ??
All interested and eligible candidates can apply before expired in the following link.
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