American Express Drive : American Express hiring fresher for TCPS Analyst I Role for Bachelor’s / Master’s degree graduates and any batch graduates. The detailed company eligibility and application details are given below.
Job Title : TCPS Analyst I
Job Type : Full Time
Work Location : Gurgaon
Experience : Fresher – 3 Years
About American Express :
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day.
Job Description :
Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.
Role and Responsibility :
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Process Refund Requests, Overspend and Excessive balance cases
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
Education And Skills :
- Graduate with 0 – 3 years of Prior Experience
- Proficiency in German language
- Work in a 24*7 work environment in a customer facing calling profile
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
- Good oral and written communication skills in English
- Good listening and decision-making skills.
How To Apply American Express Drive ??
All interested and eligible candidates can apply before expired in the following link.
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