American Express Hiring Fresher For TCPS Analyst I | Gurgaon

Posted on by

American Express Drive : American Express hiring fresher for TCPS Analyst I Role for Bachelor’s / Master’s degree graduates and any batch graduates. The detailed company eligibility and application details are given below.

Job Title : TCPS Analyst I
Job Type : Full Time
Work Location : Gurgaon
Experience : Fresher – 3 Years

American Express

About American Express :

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day.

Job Description :

Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.

Role and Responsibility :

  • Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
  • Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
  • Handle Escheatment calls and faxes.
  • Process Refund Requests, Overspend and Excessive balance cases
  • Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.

Education And Skills :

  • Graduate with 0 – 3 years of Prior Experience
  • Proficiency in German language
  • Work in a 24*7 work environment in a customer facing calling profile
  • Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
  • Good oral and written communication skills in English
  • Good listening and decision-making skills.

How To Apply American Express Drive ??

All interested and eligible candidates can apply before expired in the following link.

Apply Link : Click Here

Official join In WhatsApp Group: Click Link

Official join In Telegram Group: Click Link