ICICI Bank Off Campus Drive : ICICI Bank Off Campus hiring fresher for Phone Banking Officer Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
Job Title : Phone Banking Officer
Job Type : Full Time
Location : Chennai
Experience : Fresher – 5 Years
About ICICI
ICICI was formed in 1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses. Until the late 1980s, ICICI primarily focused its activities on project finance, providing long-term funds to a variety of industrial projects. With the liberalization of the financial sector in India in the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services provider that, along with its subsidiaries and other group companies, offered a wide variety of products and services.
Job Description :
As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on a day-to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone.
Role and Responsibility :
- Query Resolution – Handling and resolving customer complaints over the phone in a timely manner
- Customized Solution Offering – Providing customers with relevant products and services to help with their suitable needs.
- Behold our values – Build products that are fair to the customer and fair to the bank
- Providing 360 degree banking – Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings
- Training – Support bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross selling
Education and Skills :
- Graduates with 0 – 5 years of Experience
- Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view
- Making a customer feel valued by actively listening to customer grievances
- Willingness to work with various teams for on-ground support and deliver enablers as required
- Address customer concerns by providing a viable solution
How To Apply ICICI Bank Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
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Official join In Telegram Group: Click Link