Wipro Drive: Wipro hiring fresher for Service Desk Analyst Role for B.E /B.Tech /M.E /M.Tech / MCA Degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
Job Title: Service Desk Analyst
Job Type: Full Time
Work Location: Bengaluru
Experience: Fresher
About Wipro :
Wipro is a leading IT, consulting and business services company. We harness the facility of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to assist our clients adapt to the digital world and make them successful. A corporation recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we’ve over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to create a far better and a bold new future.
Job Description :
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
Role and Responsibility :
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
How To Apply Wipro Drive ??
All interested and eligible candidates can apply before expire in the following link.
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